07 August 2026
Privacy Policy
At New Heights Removalists Melbourne, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information that is reasonably necessary to provide you with removalist, packing, transit, and storage services.
This includes:
Contact Information:
Full name, phone number, email address, and billing address.
Service Details:
Pickup and delivery addresses, property access details (e.g., floor levels, elevator availability), inventory lists, and service preferences.
Payment Information:
Credit/debit card details, bank account details, and payment history (financial transactions are processed securely via third-party payment gateways).
Technical Data:
IP address, browser type, device information, and website usage data collected via cookies and analytics when you visit our website
This includes:
Contact Information:
Full name, phone number, email address, and billing address.
Service Details:
Pickup and delivery addresses, property access details (e.g., floor levels, elevator availability), inventory lists, and service preferences.
Payment Information:
Credit/debit card details, bank account details, and payment history (financial transactions are processed securely via third-party payment gateways).
Technical Data:
IP address, browser type, device information, and website usage data collected via cookies and analytics when you visit our website
2. How We Collect Personal Information
We collect personal information directly from you when you:
Request a quote or book a service via our website, email, or telephone.:
Fill out customer inquiry forms or questionnaires.:
Communicate with our staff, customer service representatives, or removal teams.:
Interact with our social media pages or review platforms.
Request a quote or book a service via our website, email, or telephone.:
Fill out customer inquiry forms or questionnaires.:
Communicate with our staff, customer service representatives, or removal teams.:
Interact with our social media pages or review platforms.
3. How We Use Your Information
We use your personal information for the primary purpose of delivering our removalist services, including:
Providing accurate service quotes and booking confirmations.
Coordinating logistics, scheduling teams, and delivering Goods to your specified addresses.
Processing payments, issuing tax invoices, and managing accounting records.
Communicating important updates regarding your booking (e.g., ETA updates, schedule changes).
Improving our customer service, website functionality, and overall operational efficiency.
Sending promotional communications or special offers (only if you have opted in to receive marketing communications).
Providing accurate service quotes and booking confirmations.
Coordinating logistics, scheduling teams, and delivering Goods to your specified addresses.
Processing payments, issuing tax invoices, and managing accounting records.
Communicating important updates regarding your booking (e.g., ETA updates, schedule changes).
Improving our customer service, website functionality, and overall operational efficiency.
Sending promotional communications or special offers (only if you have opted in to receive marketing communications).
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. However, we may disclose your information to trusted third parties when necessary to perform our services, including:
Subcontractors & Staff: Drivers, removalists, and logistics partners involved directly in completing your move.
Service Providers: Third-party vendors providing IT hosting, CRM systems, payment processing, and SMS/email notification platforms.
Legal Requirements: Government bodies, law enforcement agencies, or regulators if required or authorized by Australian law.
5. Security of Your Information
We take reasonable technical and administrative security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures include:
Secure encrypted connections (SSL) on our website.
Restricting staff access to personal data on a need-to-know basis.
Secure storage facilities and password-protected electronic databases.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.
Secure encrypted connections (SSL) on our website.
Restricting staff access to personal data on a need-to-know basis.
Secure storage facilities and password-protected electronic databases.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.
Secure encrypted connections (SSL) on our website.
Restricting staff access to personal data on a need-to-know basis.
Secure storage facilities and password-protected electronic databases.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.
Secure encrypted connections (SSL) on our website.
Restricting staff access to personal data on a need-to-know basis.
Secure storage facilities and password-protected electronic databases.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.
6. Access and Correction
You have the right to request access to the personal information we hold about you, or to request corrections if you believe the information is inaccurate, out-of-date, or incomplete.
To request access or correction, please contact us using the contact details below. We will respond within a reasonable timeframe.
To request access or correction, please contact us using the contact details below. We will respond within a reasonable timeframe.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices. The updated policy will be published on our website with a revised effective date.
To request access or correction, please contact us using the contact details below. We will respond within a reasonable timeframe.
