Our standard rate starts from $129 per hour for 2 movers and a 5 tonne truck. We also offer 1 mover and a truck from $95 per hour for suitable smaller moves. Contact us for an accurate quote based on your move.

Yes. We have a minimum booking charge of 2 hours. After the minimum booking period, additional time is charged in 15 minute increments.

A travel/call-out fee may apply depending on your pickup and delivery locations. The call-out fee simply covers the travel time and costs for our truck and team to get to your pickup location and return back to our service area after the job.  

Our standard moving equipment is included, including moving blankets, trolleys and straps. Our team arrives ready to safely load, transport and unload your belongings

The hourly time starts when we arrive at the pickup location and begin the job, and finishes once everything has been unloaded and the job is completed at the delivery address. This includes loading, travel between the pickup and delivery addresses, and unloading. If any dismantling or reassembly is required, that time is also included in the hourly time.

Yes. We offer 1 mover + truck from $95 per hour for suitable smaller moves where someone is available to assist with heavier items. For larger or heavier moves, we may recommend two movers.

Yes. Fixed price quotes may be available depending on the move. They’re particularly used for interstate and long-distance moves, or single item jobs.

It depends on the size of your property and how much you’re moving. Send us a list or photos of your items and we’ll recommend a suitable truck.

Yes. We can assist with dismantling and reassembling suitable furniture such as beds, tables and other items when required.

Yes, New Heights Removalists is fully insured. If you have a particularly valuable or fragile item, please let us know before your move so we can discuss it with you.

We provide local, regional and interstate removals.

Yes. We handle single-item and small moves, including couches, beds, mattresses, fridges, washing machines and other furniture or appliances.

Yes. Packing and unpacking assistance is available. Let us know what you need help with when requesting your quote.

Yes. We can collect furniture and other items and deliver them to your home.

Please provide your pickup suburb, delivery suburb, preferred moving date, list or photos of the items, and property access details. The more information you provide, the more accurately we can quote your move.

We aim to keep our pricing clear and straightforward. Your hourly rate, minimum booking period and any applicable travel/call-out charges will be explained before your booking is confirmed. All potential extra charges – such as stair surcharges, heavy item handling, fragile items, are clearly outlined in your initial quote

We provide services all over Melbourne, as well as regional Victoria and interstate destinations.

We accept payment via bank transfer and cash. Payment is required upon completion of the move.

Yes. We can provide an invoice for your move upon request. Please let us know if you require an invoice or receipt for your records.

Simply call, message, email, or submit an online quote request with your moving details. We’ll provide a quote and confirm availability for your preferred date.

For safety and compliance reasons, we cannot transport dangerous or hazardous goods, including gas bottles, petrol, paint, chemicals, explosives, or illegal items.

To help your move run smoothly and efficiently, we recommend having everything packed and ready before our team arrives. Clearly label your boxes, disconnect appliances, secure any loose or fragile items, and keep important documents and valuables with you. Please also make sure there is clear access to both properties and let us know in advance about stairs, lifts, restricted parking, heavy items or anything requiring special handling.

Before moving day, please disconnect and empty all appliances. Fridges and freezers should be emptied, defrosted and dried beforehand, and washing machines should be disconnected and drained. Secure any loose shelves, trays, cords or removable parts. If an appliance requires professional disconnection or reconnection, such as gas or hard-wired appliances, please arrange this with a qualified tradesperson before your move.

We generally don’t charge a separate fee for standard stair access. As our services are charged hourly, stairs may increase the time required to complete your move. For unusually difficult access, oversized or very heavy items, additional charges may apply if extra movers or specialised equipment are required. Please let us know about stairs, difficult access or heavy items when requesting your quote so we can provide the right team and equipment and confirm any additional costs upfront.

Yes. We can assist with moving items into or out of storage facilities across Melbourne and surrounding areas. Please arrange access to your storage unit before our arrival and let us know about any lift, loading dock or access requirements when booking.

We understand that moving plans can change. If you need to cancel or reschedule your booking, please contact us as soon as possible. Cancellation or rescheduling fees may apply depending on the amount of notice provided and the terms of your booking.

We can assist with moving appliances once they have been safely disconnected and prepared for transport. For gas, plumbing, electrical or hard-wired connections, please arrange for an appropriately qualified tradesperson to disconnect and reconnect the appliance.

We take great care when handling and transporting your belongings. If you notice any damage that may have occurred during the move, please notify us within 24 hours so we can review what happened and assist you through our claims process where applicable.