Yes, a small deposit is required to reserve your preferred date, truck, and team. The remaining balance is payable upon completion of the service on the day of your move.

No. We pride ourselves on transparent pricing. All potential extra charges—such as stair surcharges, heavy item handling (e.g., pianos or pool tables), toll fees, or weekend rates—are clearly outlined in your initial quote.

Yes! We offer heavy-duty moving boxes, bubble wrap, packing paper, and tape. You can purchase these separately, or opt for our full packing service where our team brings all materials and packs everything for you.

For safety and compliance reasons, we cannot transport dangerous or hazardous goods, including gas bottles, petrol, paint, chemicals, explosives, or illegal items.

We recommend booking 2 to 3 weeks in advance, especially for Friday and weekend slots, which fill up quickly. However, we always do our best to accommodate short-notice or urgent moves depending on fleet availability.

For hourly jobs, billing starts when our team arrives at your pickup location in Melbourne and ends once the last item is placed at your destination and payment is complete (subject to a standard depot-to-depot travel fee if specified in your quote).

If unexpected delays occur (e.g., key release delays, traffic, or long elevator waits), our team stays until the job is done. Hourly jobs simply continue at the agreed rate.

Fridges and freezers should be emptied, defrosted, and wiped dry prior to our arrival. Washing machines should be disconnected and drained with transport bolts fitted if available.

In the rare event that damage occurs, please notify our team leader immediately and submit a written claim with photos to our office within 24–48 hours of job completion so we can inspect and address the matter promptly.